Are your patients getting mixed messages, and you don’t even know it?
Most especially, might there be an incongruence or two with regard to office policies which might not only be slowing you down, but could be like driving your car with the brakes on?
Well, if you have more than one staff person, the answer might be yes.
Even in my practice, I discovered this quite by accident last week. The problem began with a newer staff person getting into encounters for the first time by herself.
It seems like everything has broken in my office in the last 3 months, Computers, phones, credit card swipe machines, and even an ultrasound unit. Stay in practice long enough and stuff just happens to fail eventually.
Anyway, last week it was the card swipe machine. With the volume of cash sales we do, this can really hurt the income for a day or two. Now my staff is very bright, and they know our policies on collections. So why did the failure of one simple device cause chaos at the front desk?
